Terms of service
This English translation is provided for your convenience. In the event of any discrepancy, the German version shall prevail.
General Terms and Conditions World of Vanilla – worldofvanilla.ch
1. Scope
These General Terms and Conditions apply to all orders placed via the World of Vanilla online shop (worldofvanilla.ch). By placing an order, the customer agrees to these Terms and Conditions.
The online shop is operated by:
World of Vanilla – distribution of vanilla products
Owner: M. Backes
Bauherrenstrasse 11
8049 Zurich, Switzerland
CHE-384.901.809
Email: info@worldofvanilla.ch
2. Conclusion of contract
The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.
By submitting an order, the customer makes a binding offer to purchase the products in the shopping cart.
The contract is concluded as soon as World of Vanilla accepts the order by sending an order confirmation by email. World of Vanilla reserves the right to refuse orders without giving reasons.
3. Prices
All prices are stated in Swiss francs (CHF).
World of Vanilla is currently not subject to VAT, which is why no VAT is charged.
World of Vanilla reserves the right to change prices at any time. The price at the time of ordering applies.
4. Terms of payment
The following payment methods are accepted:
– TWINT
– Credit card (Visa, Mastercard, American Express)
– Apple Pay
– Google Pay
– Shop Pay
Payments are processed via Shopify Payments. The purchase price is due immediately upon ordering.
In the event of late payment, World of Vanilla reserves the right to charge default interest in accordance with the statutory provisions of Swiss law.
5. Delivery
Delivery is made exclusively within Switzerland to the delivery address provided by the customer.
Orders are shipped with Swiss Post. Shipping is free for orders of CHF 54.90 or more. For orders under CHF 54.90, a shipping fee of CHF 8.00 applies.
Every order is vacuum-sealed and securely packed in shipping boxes or padded envelopes to ensure perfect quality on delivery.
Delivery usually takes 2–3 working days after order confirmation. This is a non-binding guideline.
World of Vanilla accepts no liability for delivery delays caused by Swiss Post or other third parties.
Benefit and risk pass to the customer when the goods are handed over to Swiss Post, insofar as permitted by law.
6. Returns
World of Vanilla grants customers a voluntary right of return of 14 days after receipt of the goods.
The return period begins on the day the goods are received.
Conditions for a return:
– The goods must be unopened, undamaged and in their original packaging.
– For hygiene reasons, opened food products are excluded from returns unless there is a product defect (but see section 7).
– Returns must be announced by email to info@worldofvanilla.ch.
After receipt and inspection of the returned goods, the purchase price will be refunded within 14 days via the original payment method.
The customer bears the cost of return shipping, except in the case of defective or incorrectly delivered goods.
7. Satisfaction guarantee
We stand behind the quality of our products. If you are not satisfied with your order for any reason, we will refund the full purchase price – no product needs to be returned.
Conditions:
– You notify us by email to info@worldofvanilla.ch within 14 days of receiving the goods.
– We kindly ask for a short explanation so that we can continuously improve our products and service.
The refund is made within 10 working days via the original payment method.
8. Warranty
The customer is obliged to inspect the goods upon receipt.
Obvious defects must be reported by email to info@worldofvanilla.ch within 7 days of receipt of the goods.
World of Vanilla warrants that the products delivered correspond to the described properties and are free from material defects.
In the event of a justified defect, the customer is entitled to:
– Replacement delivery
– Repair (where possible)
– Refund of the purchase price
9. Retention of title
The goods delivered remain the property of World of Vanilla until full payment has been received.
10. Data protection
Personal data is collected and processed in accordance with the Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
Customer data is used exclusively to process orders and to communicate with customers.
Data is only passed on to third parties insofar as this is necessary to fulfil the contract (e.g. Shopify, payment providers, shipping providers).
Further information can be found in the privacy policy on worldofvanilla.ch.
11. Cookies
Our website uses cookies to improve the user experience.
Technically necessary cookies are required for the shop to function.
Optional cookies (e.g. analytics or marketing cookies) are only set with the user’s explicit consent.
12. Limitation of liability
World of Vanilla is only liable for damages in cases of intent or gross negligence, insofar as permitted by law.
Liability for indirect or consequential damages is excluded, insofar as permitted by law.
World of Vanilla accepts no liability for damages arising from the use of third-party services (e.g. payment providers or shipping providers).
13. Applicable law and place of jurisdiction
Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
The place of jurisdiction is the registered office of World of Vanilla in Zurich, Switzerland, insofar as permitted by law.
14. Changes to the Terms and Conditions
World of Vanilla reserves the right to amend these Terms and Conditions at any time.
The Terms and Conditions valid at the time of the order apply.
Last updated: September 2026